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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A popup will open. It comprises comprehensive info about all the operations that you can carry out on that particular page. Each context menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide collection of tutorial video clips describing how to use our hosting Control Panel. They're created for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you searching for, have a peek at our extensive FAQ database, which contains questions asked by actual people and provides real solutions. We regulary update our Frequently Asked Questions section with new entries in order to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, you can contact our fantastic team of support engineers available 24-7-365 and ready to help you with any problem. Each support ticket you submit will be replied to within one hour (the average support ticket response time is just 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 294032

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com